returns & refunds

please note that drkglmr is not responsible for customs fees, import duties, or delays caused by customs in your country.
prices on our website do not include these charges.

all customs costs are determined by your local customs office. we recommend checking your country’s import rules before placing an order.

once your order has been shipped, it becomes the responsibility of the customer to ensure someone is available to receive and sign for the package when required. if a package is returned, delayed, or lost due to a missed delivery attempt or failure to sign for the parcel, we cannot be held responsible for any resulting issues, delays, or additional fees.

if your postal service does not notify you of pending customs payments, drkglmr cannot be held liable. please track your shipment to avoid delays.

customs, duties & taxes

all sales are final.
we do not accept returns, refunds, or exchanges.

tracking number policy

a tracking number will be provided once the order has been processed and shipped. you will receive the tracking information via email as soon as shipment is on its way.